Obvious Errors & Resettlement
Obvious Errors
Emerald Queen Casino (“EQC”) makes every effort to ensure that we do not make any errors in prices offered or wagers accepted. However, if as a result of mechanical, technical, or human error, the EQC offers, or a patron places, a wager in Obvious Error, the EQC reserves the right to either (i) settle winning wagers at the “correct price,” as reasonably determined by the EQC, or (ii) void any wagers placed in Obvious Error. Obvious Errors include, but are not limited to, the following:
- Wagers offered or placed on events after the outcome is already known;
- Wagers offered or placed on markets where incorrect participants are listed;
- Wagers offered or placed on markets where participants are incorrectly designated or listed in the incorrect order (e.g., Home Team listed as Away);
- Wagers offered or placed at odds that are materially different from those available in the general wagering market for a given event at the time the wager was placed;
- Wagers offered or placed at odds which reflect an incorrect score situation; or
- Wagers offered or placed at odds being clearly incorrect given the probability of the event occurring (or not occurring) at the time the wager was placed (exclusive of certain special offerings or “odds boosts” advertised as such).
The EQC reserves the right, at its own discretion, to declare a wager void, totally or partly, if any of the following circumstances have occurred:
- A wager has been offered, placed, and/or accepted containing an Obvious Error;
- A wager has been offered, placed, and/or accepted on an unapproved sporting event or team;
- A wager is placed and/or accepted while the sportsbook was encountering mechanical, technical, or systemic problems, which would not have been accepted but for that problem;
- A wager or result has been affected (directly or indirectly) by illegal activity; or
- A wager is placed and/or accepted on a market that is voided in its entirety (e.g., for an incomplete or abandoned event).
The EQC prohibits parlay wagers that include two or more outcomes that are, or could turn out to be, related (e.g., Team X to win 7-0 and Team X to win the game). The EQC takes all necessary steps to prevent acceptance of these prohibited parlay wagers. However, if such a parlay wager is placed, the EQC reserves the right, solely at its own discretion, to declare void some or all parts of the parlay wager that includes the related outcomes at odds that do not account for the related contingency. This provision does not apply to parlay wagers placed through One Game Parlay or parlay wagers that are explicitly identified as special offerings.
Resettlement
Markets are generally settled shortly after the end of the event in question. The EQC may settle (or partially-settle) some markets before the official result is declared purely as a customer service benefit. However, the EQC reserves the right to amend the settlement of the market if:
- The official result is different than the result on which the EQC initially settled the market;
or
- The whole market is eventually cancelled (e.g., for an incomplete or abandoned event).
The EQC reserves the right to reverse the settlement of a market if a market is settled in error. The EQC reserves the right to take any necessary action, without prior notice and within reasonable limits, to adjust any inaccuracy in a customer’s account due to a settlement error, including through the reversal, amendment, or cancellation, of any subsequent transaction.
As a result of a market resettlement, the EQC may amend an account balance and/or deduct funds from a customer’s account.
The EQC reserves the right to reverse the settlement of, and take necessary action to correct, a customer-initiated Cash Out of a wager that was affected by a technical, pricing, or settlement error at any time between the original placement of the wager and the Cash Out. That necessary action may include, but is not limited to, resettling the impacted wager at a value that would reflect the proper Cash Out value.