Hours of Operation: Mobile Sports Wagering Account App is open for wagering 24/7
Support Number: 253-441-3020
Support Email: eqcbetsupport@emeraldqueen.com
Where can I sign up for a Mobile Sports Wagering account?
You can create a Mobile Sports Wagering account in person at the Sportsbook; please visit the EQC Tacoma to create an account. You will need to provide your driver’s license or government issued ID, social security number, fill out a W-9 (US Residents only).
Where can I deposit money into my Mobile Sports Wagering account?
You can deposit money, cash only at the Sportsbook desk or kiosk. The initial deposit upon creating an account must be made in person, with cash, at the Sportsbook desk.
When can I make a deposit to my Mobile Sports Wagering account?
Deposits and withdrawals can be made at the Sportsbook desk during normal Sportsbook hours. Kiosks are available for deposits 24/7. The daily maximum deposit at the kiosk is $1,000.
What are the minimum withdrawals and deposit amounts?
There is no minimum for withdrawals, the minimum deposit amount is $100.
Where can I withdraw account balance from my Mobile Sports Wagering account?
You may withdraw funds at the Sportsbook during regular business hours.
Guests may call customer support at 253-441-3020 to request a check by mail. Checks will be sent to the address on file.
Do I need to sign up for an EQC Players Club Card?
Yes, your EQC Players Club Card will be used as your account number.
What documents are needed to create a Mobile Sports Wagering account?
You need to provide the following: driver’s license or government issued ID, fill out the Mobile Sports Wagering Account application with Terms and Conditions and sign a W-9.
Can I log into my Mobile Sports Wagering app and check lines while not located in Washington or property?
Yes, you can log in and view information (only) but you are not allowed to make any wagers.
Do I have to be in Washington at the time of the sports event that I placed a bet on?
No, if you placed a bet at the Casino in advance of the game you do not need to be in Washington when the game is played. However, you will need to be at the Casino to make wagers.
Do you offer in game-wagers?
Yes, on selected markets.
What is the minimum bet that I can wager on the Mobile Sports Wagering app?
$1.00 (one dollar)
What time can I place wagers?
You can place wagers on the app 24/7 as long as you are at the casino.
Are the lines/odds on the BetEQC sports betting app the same as what’s offered on the kiosks and at the sportsbook?
Yes. When the odds are adjusted or changed, new pricing is reflected in the app as well as on our sports betting kiosks and at betting windows.
If I make a wager, can I void it if I make a mistake?
No, the app will ask you to verify the wager before you submit. Once you have verified and confirmed wager, you cannot void your wager.
Can I use my MGM account from Nevada or from another state?
No, you must use an account issued by EQC to make wagers in the betting app.
What if I don’t use my Mobile Sports Wagering account for some time?
Mobile Sports Wagering accounts will be locked after six months without any wagering activity and considered abandoned after three years without any wagering activity. Accounts can be reactivated in person at the casino (valid ID will be required).
Can I use any carrier for the Mobile Sports Wagering app?
Yes, Mobile Sports Wagering app will work on all major cell carriers. You can also make wagers thru Wi-Fi if no cell carrier is available. Emerald Queen Casino is not responsible for the performance or connectivity of guest’s mobile device and/or service provider.
If I need my password reset or need help, who can I contact?
You can visit the Sportsbook desk during normal business hours. After hours contact support eqcbetsupport@emeraldqueen.com
On Property Support
If guests have any issues regarding wagers, payouts, retail, mobile or any other concerns, guests may contact Sportsbook management during normal Sportsbook business hours. The Cage is responsible for cashing sports tickets only and do not resolve Sportsbooks related issues. Sportsbook management will try to resolve issues using our Sports book house rules and regulations approved by the Puyallup Tribal Gaming Regulatory Office. If the Sportsbook cannot resolve the issues, guest may contact the Puyallup Tribal Gaming Regulatory Office.
Off Property Support
If guests have any issues regarding wagers, payouts, retail, mobile or any other concerns, guests may contact Emerald Queen Casino customer support line at 253-441-3020 or email eqcbetsupport@emeraldqueen.com for assistance.